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Terms & Conditions

These terms and conditions apply to all orders. Receipt of acknowledgment of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you. Where the term “Company” is used this will Kilter, a trading name of BIAC Testing Ltd.


Payment Terms

On all orders full payment is required on order placement. Goods will not be released until FULL payment is received.


Passing of Title and Risk

The risk of the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full. Until such time as payment in full is made, you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these terms and conditions and we shall be entitled upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purpose.



We reserve the right to alter any details or design of products without prior notice and while every effort is made to describe our goods accurately on sales literature, email and the website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.


Quotations and Contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quotations are valid at the time of quoting, error and omissions excluded.



Where applicable all prices are subject to VAT at the current rate. Whilst we aim to notify you at point of sale or enquiry, we reserve the right to alter our pricing without notice and refuse or cancel any orders placed on mis-priced product.


Delivery and Lead Times

Every effort will be made to deliver on time, but any delivery day or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. express print charges and express delivery charges) that will be charged to you at current commercial rates. Lead times will be deemed to commence at the date and time that the Company receive in writing, “signed off” approval of the quote, and payment is received in full.



Claims arising from damages, delay or partial loss in transit must be made in writing to us, to reach us within 48 hours of delivery. All claims regarding the quality or quantity of the goods shall be made in writing to us, to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract. You must examine all goods delivered at the time of delivery and confirm receipt. We shall not be liable for any loss or damage caused to the goods in transit unless loss or damage is noted at the time of delivery. Claims in respect of non-delivery must be made in writing to reach us within 48 hours from the intended delivery date.



Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedures set out in 8. All purchased goods should only be used in line with the included instructions. Nothing in these terms and conditions shall affect the right of a consumer.


Cancellation Charges

A full charge will be made on all cancelled orders


Returns and Cancellations Policy

All stock is non-returnable


Force Majeure

cannot be held responsible for failure to fulfil a delivery commitment as a result of situations beyond our reasonable control. This includes, but is not limited to, occurrences such as: Natural Disasters, Extreme Weather conditions, Labour Strikes, Congestions at Ports of Entry, Customs Delays, accuracy of information provided by client, or failure of subcontractors to perform.


Customs and Overseas Deliveries

For all our overseas deliveries we only use well known carriers including, but not limited to, UPS, DHL and FedEx. Even though we do our best to include all custom charges there may be times that the country of origin will require the receiver to pay these charges for goods to be released. If you are outside of the UK and place an order with Kilter, you are confirming that you are aware there is a chance of extra fees and that Kilter is not liable for these costs and any delay that may be caused due to this. Please note that we will always help our clients in resolving any customs issues to the best of our ability, however sometimes depending on the country this can only be resolved locally. In the event of a client choosing to use their own shipping account the logistical responsibility and indemnity insurance will be the responsibility of the client.


Suppliers and Warranties

All products and services available for order through Kilter are distributed on behalf of third-party suppliers, unless otherwise indicated, and are sold with the Supplier’s limited warranty. The warranty periods and service vary by Supplier and product.


Order Acceptance

The advertisement of any product on this website does not constitute as an offer to sell. Receipt of an order confirmation does not imply our acceptance of your order. Any order placed with Kilter is subject to review. Kilter reserves the right at any time after purchase to accept or decline your order. All orders placed must be completed with an acceptable method of payment. We may require further verification or information before accepting or completing your order.


Post-Purchase Confirmation

Post completion of purchase you may be required to provide additional information, or confirmations. These include but are not limited to payment details, order details, address or contact information related to your order, artwork changes or approvals. Kilter will not be held responsible for any delay to an order due to failure, or delay to respond to any confirmation request.