Our tests are dispatched midday on each working day. Unless alternative options are selected at checkout, our standard delivery is via Royal Mail Signed For® 1st Class service which usually arrives the next working day (but can take longer during busy periods).

When we send you a test we always include a pre-paid envelope for you to send the sample back to the lab on a 24 hour tracked service. Whilst the Royal mail is very reliable, if you need to be absolutely certain that the sample will get to the lab within 24 hours, we would recommend that you use a reliable private courier service or a same day/ next day delivery service.

PCR antigen tests are widely used by the NHS and in industry.  They are highly accurate and are a primary way of diagnosing Covid19.  We do stress that the tests we sell are not the same as the ones used within the NHS, so we are not impacting on NHS capacity or ability to respond to the virus. However, our tests use exactly the same Polymerase Chain Reaction technology (PCR) to provide you with a fast and accurate diagnosis. 

This test will identify if you are currently infected with Covid19, and will be able provide you with a diagnosis regardless of whether you are symptomatic or asymptomatic.

If you follow the correct collection procedures, antigen tests are 100% accurate. Once you have collected your sample, you must then send it back to the Lab for analysis and verification. Once that is done, the lab can issue your results.

The short answer is anybody! These tests are very easy to use and no prior clinical training is required. Our tests come with easy to follow instructions, but if you do get stuck please take a look at the video above.

Yes of course you can. Although if it’s just for yourself we would recommend that you purchase some antibody tests as they will help you track whether you are still infectious or not.   

As soon as the Lab receives your sample, they will normally issue your results (by email) within 24 hours.

Whilst to date, they have never taken longer, should there be a spike in cases, public health testing will take precedent in the labs which could lead to an increased turnaround time.

No. PCR antigen tests will tell you if you have the virus at this very moment. Currently there is no test on the market that will tell you if you are immune. However an antibody test can identify if you have IgG antibodies in your system, which if present, indicate that you will have higher resistance to the virus.

CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area. The CE marking is also found on products sold outside the EEA that have been manufactured to EEA standards.

Absolutely not, the tests we sell are different from those used in the NHS. At Kilter we are strong supporters of the NHS. 

No GP’s don’t supply Covid19 tests. You can request a test through the NHS, however you have to meet a specific set of criteria to be eligible for one. It should also be noted that antibody testing is not currently available on the NHS.

Simply store the kit in a dry environment at room temperature.

These are two very different tests with a number of differences between them, however the most important difference is:

The antigen PCR test will provide you with a diagnosis that will tell you if you have the virus now.

The antibody test will tell you if you have had the virus. The antibody tests can give you an indication of whether you may still have the virus in your system by analysing the antibodies present in your blood. However, this is not a diagnosis. Only an antigen test will provide you with a diagnosis.

The short answer to this question is no. Unfortunately, we can’t guarantee that you will have any sort of “immunity” to the virus once you have been exposed to it, though current research would indicate that you probably have developed immunity. There is currently a lot of research being conducted to investigate this, but at this time we simply don’t know for sure.

What we do know, is that the presence of IgG antibodies in your system indicates that you will have a higher resistance to the virus.

We advise that you continue to self-isolate and contact you GP or NHS 111 for further assessment.

We would recommend that you take your test 72 hours before you are due to fly. This is the timeframe given by most airlines that require a negative COVID-19 test to fly. Always check whether your destination will additionally require a fit to fly certificate.     

Provided that your sample can get to our lab within 24 hours then we can normally provide you with your results in time. However the pandemic has caused unprecedented demand on laboratories, all testing suppliers could face delays if there is a significant rise in cases. When we send you a test we always include a pre-paid envelope for you to send the sample back to the lab on a 24 hour tracked service. Whilst the Royal mail is very reliable, if you need to be absolutely certain that the sample will get to the lab within 24 hours, we would recommend that you use a reliable private courier service or a same day/ next day delivery service.

A fit to fly certificate is a clinical self-assessment that has to be signed off by a Doctor. They are a requirement for some travel destinations such as Thailand. This is a separate document from your COVID test results. Always check whether your destination will additionally require a fit to fly certificate.      

Our tests do not include a ‘fit to fly’ certificate though an official certificate stating your result is emailed to you directly from the lab which is likely to be adequate for most airlines. Please be sure to check your requirements.

Our labs are operating until 10am on the 23rd December. Therefore results that are Christmas dependant would need to be sent back to the lab before then in order for the results to be processed in time. Our tests can be ordered in advance and stored at room temperature but you must allow time to take the tests and get them back to the lab in time. 

When we send you a test we always include a pre-paid envelope for you to send the sample back to the lab on a 24 hour tracked service by the Royal Mail. Whilst the Royal Mail is often on-time, if you need to be absolutely certain that the sample will get to the lab within 24 hours, we would recommend that you use a reliable private courier service or a same day/ next day delivery service.  

Our labs re-open on 27th December and will operate until 10am on 31st December. They are closed New Year’s Day on 1st December and re-open on the 2nd January.

When receiving your test, you will be given instructions on how to take it and also how to register it online in advance of sending it back to the lab. Each test is given its own unique barcode.

We are aware of some registration issues when entering your test barcode. If you experience this issue when registering your kit, please replace the start of your code “R4L” with “RFL” which will solve the issue and still track your test correctly.

The lab are aware of this issue and aim to fix it soon.